Privacy Policy

Last Updated: 15 November 2025

This Privacy Policy explains how MakanERP collects, uses and protects your personal information when you use our ERP systems, website or WhatsApp chatbot.

1. Information We Collect

• Personal Data: Name, email, mobile number, company.
• Business Data: Information stored in ERP modules.
• WhatsApp Data: Chat content and phone number.
• Technical Data: Device information, IP, access logs.

2. How We Use Your Information

• Providing and managing ERP services
• Responding to enquiries & demo requests
• Improving system performance and security
• Sending important notifications

3. WhatsApp Chatbot Data

When you contact us via WhatsApp, your messages may be stored in our CRM/ERP for follow-ups, demo scheduling and support.

4. Data Protection Measures

We implement reasonable technical and organisational measures to secure your data.

5. Data Sharing

We may share your data with trusted service providers such as hosting, email or WhatsApp API providers. We never sell your data.

6. Data Retention

Personal data is retained as long as required for service delivery or legal compliance.

7. Your Rights

• Access your personal data
• Request updates or corrections
• Request deletion where legally possible
• Withdraw consent where applicable

8. Third-Party Services

We integrate with services like WhatsApp Business API, payment gateways and cloud hosting. Their policies apply in addition to ours.

9. International Transfers

Data may be stored or processed outside your country depending on hosting setup.

10. Policy Updates

We may update this policy periodically. You are encouraged to review it regularly.

11. Contact Us

If you have questions about this Privacy Policy:
Email: privacy@makanerp.com
Support: support@makanerp.com