Contract Creation
- Contract type master
- Periodic maintenance to frequency
- Table autoloading based on frequency
- Frequency Alert before x days
- Call based maintenence
- Multiple upload option
- View option in contract listing page
- Filter - Customer id, Ref no,
Product segment, Contract type
- Export to pdf/print
- Utilization report based on frequency
- SLA selection [non-standard]
Ticket Creation
- Ticket Creation
- Customer creation product segments SLA
- Ticket listing add filter
- Inside ticket - Manager should
have option to add additional
email id of customer to alert.
- Rename company to customer
and Customer to user
- Rearrange menus as per client requirement
- Attachment should not support
any exe, cmd etc.. intallation files
- Engineer approval should be
renamed to accept/ reject.
- Engineer acceptance should show
to the customer and his contact
details also should be listed.
- Each manager should see
only his services and tickets.
- Assign tickets - should have
priority in the system.
- In email - subject - line should
have Ticket number.
- Company/customer name filter
in table required.
- Ticket approximate time to duration - rename
- Customer dashboard - Service
contracts should have separate
popup view.
- Registration of user from admin
- renewal alerts to all privilaged users
Feedback
- Hide feedback from admin panel
ticket timeline, only show overall
rating with percentage
- Feedback report add filter:
Customer id, Ref_id, Segment, SE
- Customer feedback form
on email/sms link
